822bd Privacy Policy — How We Protect Your Data

Last Updated: January 2026

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 822bd ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal data obtained from individuals ("you", "the Player", "the User") who access or use the 822bd website at https://822bd.io and all related services, features, and content (collectively, "the Services").

This Policy applies to all registered players and visitors accessing 822bd from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as any individual whose personal data is processed by 822bd in connection with the provision of the Services.

This Privacy Policy should be read in conjunction with the 822bd Terms & Conditions and Responsible Gaming Policy. Together, these documents constitute the full contractual and regulatory framework governing your relationship with 822bd. Where this Policy conflicts with the Terms & Conditions on any privacy-related matter, this Policy shall prevail.

2. Data Controller Identity

For the purposes of applicable data protection legislation, 822bd acts as the data controller in respect of all personal data collected via the 822bd platform. As data controller, 822bd determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, correction requests, erasure requests, and complaints should be directed to our Data Protection contact at: [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related requests within 5 business days and resolve them within 30 calendar days.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a 822bd account, we collect the information you provide during the registration process. This includes:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

3.2 Identity Verification (KYC) Data

To comply with our obligations regarding player identity verification and anti-money laundering (AML), we collect and process the following documentation when you initiate a withdrawal or when our risk team flags an account for review:

• Copy of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill or bank statement issued within the last 3 months)
• Source of funds documentation (where required for AML compliance)
• Selfie or liveness verification image (where required)

3.3 Financial and Transaction Data

822bd records all financial activity associated with your account, including deposit amounts, withdrawal requests, bonus credits, wagering history, and net win/loss figures. We also collect the payment method identifiers associated with your transactions (for example, the registered mobile number linked to your bKash or Nagad wallet, or the last four digits of your Visa or Mastercard). Full card numbers and mobile banking PINs are never stored by 822bd — these are handled exclusively by our certified payment processing partners.

3.4 Technical and Usage Data

When you visit or use the 822bd platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Session duration and login timestamps
• Referral source (how you arrived at 822bd)
• In-game activity logs and bet histories

3.5 Communications Data

If you contact 822bd via live chat, email, or any other channel, we retain records of those communications — including the content of messages and any attachments — for quality assurance, training, and dispute resolution purposes.

4. How We Use Your Data

822bd uses the personal data it collects for the following specific purposes:

822bd does not use your personal data for automated decision-making that produces significant legal effects without human oversight, except where explicitly required for fraud prevention or AML screening — in which case you have the right to request human review of any automated decision affecting your account.

5. Legal Basis for Processing

All personal data processing carried out by 822bd rests on one of the following legal bases:

• Performance of a contract: Processing necessary to create and manage your account, process your transactions, and deliver the Services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out to pursue the legitimate business interests of 822bd — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given consent, such as sending you promotional communications about 822bd offers, bonuses, and seasonal promotions. You may withdraw consent at any time by contacting [email protected].

6. Sharing Your Data

6.1 Payment Service Providers

To process your deposits and withdrawals, 822bd shares the minimum necessary transaction data with our authorised payment service providers, which include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers are contractually bound to process your data only for the purpose of completing the relevant transaction and in compliance with their own published data protection standards.

6.2 Identity Verification Partners

822bd may share KYC documentation with authorised identity verification service providers to fulfil our age and identity verification obligations. These partners are subject to strict data processing agreements and may not use your data for any purpose other than the verification service they provide to 822bd.

6.3 Game Content Providers

When you play games hosted on the 822bd platform by third-party providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited session data (such as a player session token and game round identifiers) is transmitted to those providers to render the game correctly. These providers do not receive your full name, payment details, or contact information.

6.4 Legal and Regulatory Authorities

822bd may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction when required to do so by applicable law, or when we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of any person, or defend the legal rights of 822bd.

7. Data Retention

822bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The general retention periods we apply are as follows:

• Account data and transaction records: Retained for a minimum of 5 years following account closure, in accordance with applicable AML and financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Communications and support records: Retained for 3 years following the last interaction, to support dispute resolution and quality assurance.
• Technical and usage logs: Retained for up to 24 months from collection, after which they are anonymised or deleted.
• Promotional consent records: Retained until consent is withdrawn, plus 12 months thereafter to evidence the withdrawal.

Upon expiry of the applicable retention period, 822bd will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and track how you interact with the platform. 822bd uses cookies and similar technologies (such as local storage and session tokens) to power core platform functionality and improve the quality of your experience.

8.2 Cookies We Use

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language and currency preferences, and ensure secure navigation. These cookies cannot be disabled.
• Analytics cookies: Used to understand how players interact with 822bd — for example, which game categories are most popular or where players encounter difficulties. This data is aggregated and anonymised wherever possible.
• Security cookies: Support our fraud prevention and account security systems by detecting unusual login patterns or suspicious activity.

8.3 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of the 822bd platform, including your ability to log in or complete transactions. 822bd does not use third-party advertising cookies or cross-site behavioural tracking technologies.

9. Your Data Rights

As a player whose personal data is processed by 822bd, you hold the following rights. To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request".

10. Children and Minors

The 822bd platform is strictly intended for adults aged 21 years and above. 822bd does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the relevant account, delete the personal data concerned, and void any associated transactions.

If you are a parent or guardian and believe that a person under your care has registered on the 822bd platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Data Security

822bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:

• SSL/TLS encryption on all data transmitted between your device and 822bd servers.
• At-rest encryption for sensitive data fields stored in our databases, including passwords (hashed and salted) and KYC documents.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Two-step verification (2SV) available for player accounts to prevent unauthorised login.
• Continuous monitoring for suspicious activity, brute-force login attempts, and anomalous transaction patterns.
• Regular security reviews of our platform infrastructure, third-party integrations, and data handling procedures.

12. Changes to This Policy

822bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this document and, where practicable, notify registered players by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how 822bd protects your data. Your continued use of the platform following the publication of any revised Privacy Policy constitutes acceptance of the changes described therein.

13. Contact and Complaints

For all privacy-related enquiries — including data access requests, correction requests, erasure requests, objections to processing, or general questions about how 822bd handles your personal data — please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: We acknowledge all privacy requests within 5 business days (Bangladesh Standard Time, UTC+6) and aim to resolve them within 30 calendar days.

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. 822bd takes all privacy complaints seriously and commits to resolving them in good faith.